Great Value and Service During Our Stay

We enjoyed our stay, especially the comfortable Superior Room with Two Double Beds. The staff went above and beyond with friendly service, and the bar had a lovely atmosphere for a nightcap. Don’t miss the speakeasy restaurant for a unique dining experience!

Had an amazing time with friends! We visited the 360 observation deck just three minutes away. The lobby's Martini Bar is a gem, and the guided history tours are so fun, diving into Capone's world. The staff was super friendly, and our room was clean. The location made it easy to explore, and the drinks in the bar were tasty.

The location was AMAZING, just a block from shopping and the lake! 🌊 However, the elevators were a bit slow during busy hours.

We had a wonderful two-night stay, especially enjoying the beautiful Crystal Ballroom and the comfy beds. The location is perfect for exploring, and the room size exceeded our expectations!

The room had a partial beach view and was super clean, offering great value for the price. I loved being just a stroll away from the 360 observation deck!

The location is fantastic, just a short stroll to the Miracle Mile and Lake Michigan. The restaurant on-site serves delicious food, and the staff are incredibly friendly and helpful. The room was comfortable with cozy bedding and a lovely atmosphere, making my stay enjoyable.

Some common areas could use updates.

The location is unbeatable, right on Michigan Avenue near the Magnificent Mile, making it easy to explore the area. The historic character of the building adds a charming touch, with beautiful event spaces like the Crystal Ballroom. However, the front desk appeared to need cleaning, and some areas showed signs of wear that detracted from the overall experience.

Nice location near the Miracle Mile. Enjoyed live music at the bar. The elevator is slow and frustrating.

I loved staying here with my family and pets! The location was perfect for quick trips to nearby attractions, like the 360 Chicago observation deck. The hotel itself had such charm, showcasing its 1927 roots, especially the stunning Crystal Ballroom with intricate gold molding.

My kids wished there were more food options available, especially for dinner. It would help families if there were more dining choices onsite.

friendly staff made our stay memorable with great recommendations for nearby food options

Fantastic location with great service.

Exceptional staff and charming ambiance

I had a lovely stay, with staff members like Craig and Dora truly enhancing my experience through their exceptional service and local tips. The charming vintage decor and cozy atmosphere added a unique touch to my visit. However, the rooms were on the smaller side, which could be uncomfortable for some guests.

The historic charm of the hotel made our stay quite

Memorable, especially with the lovely decor and welcoming staff. the small room was a bit cramped and lacked some amenities we expected for the price.

great location but small bathroom

The location is perfect, with numerous attractions just a short walk away. The friendliness of the staff made our stay memorable as they were always willing to offer tips and suggestions for exploring the area.

The bathroom in our King Room felt a bit cramped.